์ง€์ ๋ณ„ ์˜ˆ์•ฝ, ๊ณ„์•ฝ, ๋ฐœ์ฃผ ๋ฐ ์žฌ๊ณ ๊ด€๋ฆฌ ์ž๋™ํ™”

๋ฐฐ๊ฒฝ (Background)

์›จ๋”ฉ ๋ฐ ๋งž์ถค ์ •์žฅ ํšŒ์‚ฌ๋“ค์€ ์ง€์ ๋ณ„ ์˜ˆ์•ฝ, ๊ณ„์•ฝ, ๋ฐœ์ฃผ ๋ฐ ์žฌ๊ณ  ๊ด€๋ฆฌ ํ”„๋กœ์„ธ์Šค ๊ฐœ์„ ์ด ์šด์˜ ํšจ์œจ์„ฑ์„ ๋†’์ด๋Š”๋ฐ ํ•ต์‹ฌ์ ์ธ ๋น„์ง€๋‹ˆ์Šค ๋ฐธ๋ฅ˜์ž…๋‹ˆ๋‹ค. ๊ฐ ์ง€์ ๋ณ„๋กœ ๊ณ„์•ฝ์„ ํฌํ•จํ•œ ์—…๋ฌด ๋‹จ๊ณ„๋ณ„๋กœ์˜ ์ถ”์ด๋ฅผ ์‹ค์‹œ๊ฐ„ ํ™•์ธํ•˜๋ฉฐ ๋น„์ง€๋‹ˆ์Šค ์˜์‚ฌ ๊ฒฐ์ •์„ ํ•˜๋Š” ๊ฒƒ์ด ๊ณง ๊ฒฝ์Ÿ๋ ฅ๊ณผ ์ง๊ฒฐ๋ฉ๋‹ˆ๋‹ค.

โ€

์šด์˜ํŒ€ ๊ด€๋ฆฌ์ž๋Š” ํšŒ์‚ฌ ๊ทœ๋ชจ๊ฐ€ ๋” ์ปค์ง€๊ธฐ ์ „์— ํ”„๋กœ์„ธ์Šค ์ž๋™ํ™”์™€ ์ „์ฒด ๋น„์ง€๋‹ˆ์Šค ์ƒํ™ฉ์„ ์•Œ์ˆ˜ ์žˆ๋Š” KPI๋ฅผ ์‹ค์‹œ๊ฐ„ ์กฐํšŒํ•˜๋ ค๋Š” ๋‹ˆ์ฆˆ๊ฐ€ ์žˆ์—ˆ๊ณ , ์—…๋ฌด ๊ฐ ๋‹จ๊ณ„๋ณ„๋กœ ์–ด๋Š ๋ถ€๋ถ„์„ ์ž๋™ํ™” ํ•  ์ˆ˜ ์žˆ๋Š”์ง€ ์—ฌ๋Ÿฌ ์—…์ฒด๋“ค๊ณผ ๊ฒ€ํ† ํ•˜๊ณ  ์žˆ๋Š” ์ƒํ™ฉ์ด์—ˆ์Šต๋‹ˆ๋‹ค.

โ€

์•„์›ƒ์ฝ”๋“œ๊ฐ€ ์–ด๋–ป๊ฒŒ ํ”„๋กœ์„ธ์Šค ๊ฐœ์„ ๊ณผ ์ž๋™ํ™” ๋‘๊ฐ€์ง€๋ฅผ ํ•ด๊ฒฐํ•  ์ˆ˜ ์žˆ์—ˆ๋Š”์ง€ ์†Œ๊ฐœํ•ด ๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค.

โ€

๋„์ „๊ณผ์ œ (Challenges)

  • ์ „์ฒด ์ง€์ ์˜ ๋งค์ถœ ํ˜„ํ™ฉ ํŒŒ์•…์˜ ์–ด๋ ค์›€: ๊ฐ ์ง€์ ์˜ ์ƒ๋‹ด ํ˜„ํ™ฉ, ์˜ˆ์•ฝ ํ˜„ํ™ฉ, ๊ณ„์•ฝ ํ˜„ํ™ฉ ๊ทธ๋ฆฌ๊ณ  ๊ทธ์— ๋”ฐ๋ฅธ ๋งค์ถœ ๋ฐ์ดํ„ฐ๋ฅผ ์ทจํ•ฉํ•˜๊ณ  ์ •๋ฆฌํ•˜๋Š”๋ฐ ๋งŽ์€ ์‹œ๊ฐ„์ด ์†Œ์š”๋จ. ์ „์ฒด ๋น„์ฆˆ๋‹ˆ์Šค ์ƒํƒœ๋ฅผ ์‹ค์‹œ๊ฐ„์œผ๋กœ ํŒŒ์•…์ด ์–ด๋ ค์›€. ํŠนํžˆ ์ด๋ฅผ ๋งก์•„์„œ ์ฒ˜๋ฆฌํ•˜๋Š” ์ „๋‹ด ์ง์›์ด ๊ฐ ์ง€์ ์—๋Š” ์กด์žฌํ•˜์ง€ ์•Š๋Š” ์ƒํ™ฉ์ž„.
  • ์ˆ˜์ž‘์—… ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๋ถ€๋‹ด: ๊ด€๋ จ ์ •๋ณด๋ฅผ ์ง€์ ์—์„œ ์ทจํ•ฉํ•ด์„œ ๋ณธ์‚ฌ์— ์ „๋‹ฌํ•˜๋Š” ๊ณผ์ •์—์„œ ๋ถˆํ•„์š”ํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์กด์žฌํ•จ. ์ด๋กœ ์ธํ•ด ์ง์›๋“ค์€ ๋ณธ๋ž˜ ์—…๋ฌด ์ด์™ธ์— ๋งŽ์€ ๋ฆฌ์†Œ์Šค๋ฅผ ์‚ฌ์šฉํ•˜๊ณ , ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์—๋Ÿฌ ๊ฐ€๋Šฅ์„ฑ๋„ ์กด์žฌํ•จ.
  • ์ง€์ ๋ณ„ ์ž๋™ํ™”๋œ ์˜ˆ์•ฝยท๊ณ„์•ฝยท๋ฐœ์ฃผ ํ”„๋กœ์„ธ์Šค ๋ถ€์žฌ: ย ๊ฐ ์ง€์ ์˜ ์—…๋ฌด๋ฅผ ์ž๋™ํ™”ํ•˜๋ฉฐ ํ‘œ์ค€ํ™”๋œ ํ”„๋กœ์„ธ์Šค๊ฐ€ ์—†์–ด์„œ, ์ง€์ ๋ณ„๋กœ ์ผ๊ด€์„ฑ์ด ๋–จ์–ด์ ธ, ๊ด€๋ฆฌ์˜ ์–ด๋ ค์›€์ด ๋”์šฑ ๊ฐ€์ค‘๋จ.

โ€

๊ฒฐ๊ณผ (Result)

์•„์›ƒ์ฝ”๋“œ ๋„์ž… ํ›„ ๋ชจ๋“  ์ง€์ ์˜ ์˜ˆ์•ฝ, ๊ณ„์•ฝ, ๋ฐœ์ฃผ ํ˜„ํ™ฉ์„ ํ•œ๋ˆˆ์— ํ™•์ธํ•  ์ˆ˜ ์žˆ๋Š” ํ†ตํ•ฉ ๋Œ€์‹œ๋ณด๋“œ๋ฅผ ๊ตฌ์ถ•ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋ฅผ ํ†ตํ•ด ๊ฐ ์ง€์ ์—์„œ ์‹ค์‹œ๊ฐ„์œผ๋กœ ๋ฐ์ดํ„ฐ๊ฐ€ ์ทจํ•ฉ๋˜๋ฉฐ, ์ž๋™์œผ๋กœ ๋งค์ถœ ์ถ”์ด์™€ KPI๋ฅผ ํŠธ๋ž˜ํ‚นํ•  ์ˆ˜ ์žˆ๊ฒŒ ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ ํ‰์†Œ์™€ ๋‹ค๋ฅธ ๋งค์ถœ ์ถ”์ด๋‚˜, ํ”„๋กœ์„ธ์Šค๊ฐ€ ์ง€์—ฐ๋˜๋ฉด ๊ฐ ๋‹ด๋‹น์ž์—๊ฒŒ ์•Œ๋ฆผ์„ ์ฃผ๋Š” ๊ธฐ๋Šฅ์„ ์ถ”๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค.

  • ๋ฐ์ดํ„ฐ ์ทจํ•ฉ ์ž๋™ํ™”: ๊ฐ ์ง€์ ์˜ ๋ฐ์ดํ„ฐ๊ฐ€ ์—ฐ๋™์œผ๋กœ, ๋ณธ์‚ฌ์—์„œ๋Š” ์ˆ˜์ž‘์—… ์—†์ด ์ „์ฒด ๋งค์ถœ ๋ฐ์ดํ„ฐ๋ฅผ ํ™•์ธํ•จ. ์ง€์ ๋ณ„ ๋‹ด๋‹น์ž์˜ ๋งค์ถœ ์ถ”์ด, ์ „์ฒด ๋งค์ถœ ์ถ”์ด, ๊ฐ ๋‹จ๊ณ„๋ณ„ ํŠธ๋ Œ๋“œ ๋“ฑ์„ ๋Œ€์‹œ๋ณด๋“œ์—์„œ ์†์‰ฝ๊ฒŒ ๋ชจ๋‹ˆํ„ฐ๋ง ํ•จ.
  • ์ž๋™ํ™”๋œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜: ์ง€์ ๋ณ„ ๊ณ„์•ฝ ๋ฐ ์˜ˆ์•ฝ ์—…๋ฐ์ดํŠธ ์‹œ, ๋‹ค์Œ ์—…๋ฌด๊ฐ€ ์ž๋™ํ™”๋˜์–ด ๋‹ด๋‹น์ž ๊ฐ„ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ํšจ์œจ์„ฑ์ด ํ–ฅ์ƒ๋จ. ๊ธฐ์กด ์ธ๋ ฅ์œผ๋กœ๋„, ๋ฐœ์ฃผ, ์žฌ๊ณ , ๋งค์ถœ ๊ด€๋ฆฌ๊ฐ€ ๊ฐ€๋Šฅํ•ด์ง. ย 
  • ํ”„๋กœ์„ธ์Šค ํ‘œ์ค€ํ™” ๋ฐ ์ผ๊ด€์„ฑ ๊ฐ•ํ™”: ์•„์›ƒ์ฝ”๋“œ๋ฅผ ํ†ตํ•ด ์ง€์ ๋ณ„ ์˜ˆ์•ฝ, ๊ณ„์•ฝ, ๋ฐœ์ฃผ ํ”„๋กœ์„ธ์Šค๋ฅผ ํ‘œ์ค€ํ™”ํ•˜์—ฌ ์—…๋ฌด์˜ ์ผ๊ด€์„ฑ์„ ๋†’์˜€๊ณ , ์ด๋ฅผ ํ†ตํ•ด ๋ชจ๋“  ์ง€์ ์ด ๋™์ผํ•œ ์—…๋ฌด ์ ˆ์ฐจ๋ฅผ ๋”ฐ๋ฅด๋ฉฐ ๋น„์ฆˆ๋‹ˆ์Šค ๊ฐ€์‹œ์„ฑ๊ณผ ํšจ์œจ์„ฑ์„ ๊ทน๋Œ€ํ™”ํ•จ
  • โ€

์•„์›ƒ์ฝ”๋“œ๋Š” ์‹ค๋ฌด์ง„์ด ์ง์ ‘ ์„ค์ •ํ•ด์„œ ๋งŒ๋“ค์–ด ๊ฐ€๋Š” ์ž๋™ํ™”์ž…๋‹ˆ๋‹ค. ์•„์ง๋„ ๋ฉ”์ผ์ด๋‚˜ ๊ตฌ๊ธ€์‹œํŠธ์˜ ๋ฐœ์ฃผ ์ •๋ณด๋ฅผ ํ™•์ธํ•ด์„œ ๋งค์ผ ๋ฐœ์ฃผ์ฒ˜๋กœ ์š”์ฒญํ•˜๊ณ  ๊ณ„์‹ ๊ฐ€์š”?

โ€

์›Œํฌํ”Œ๋กœ ์ž๋™ํ™”๋ฅผ ์ ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋ถ€๋ถ„์€ ๊ธฐ๋ณธ์ ์œผ๋กœ ๋ถ„์‚ฐ๋œ ๋ฐ์ดํ„ฐ ์†Œ์Šค๋ฅผ ๊ธฐ๋ฐ˜์œผ๋กœ ์งœ์—ฌ์ง„ ์—…๋ฌด ํ”„๋กœ์„ธ์Šค์ž…๋‹ˆ๋‹ค. ย 

โ€

์ด๋ฏธ ์ง€์  ๊ด€๋ฆฌ๊ฐ€ ํ•„์š”ํ•œ ํ”„๋ Œ์ฐจ์ด์ฆˆ, ์˜ˆ์•ฝ, ๊ณ„์•ฝ ๊ด€๋ฆฌ๊ฐ€ ์ค‘์š”ํ•œ ์ž„๋Œ€์—… ๋ฐ ์ˆ™๋ฐ•์—… ํšŒ์‚ฌ๋“ค์ด ์•„์›ƒ์ฝ”๋“œ๋ฅผ ์‚ฌ์šฉํ•ด ์—…๋ฌด์ž๋™ํ™”๋ฅผ ์ ์šฉํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ย 

โ€

ํ˜น์‹œ ๋น„์Šทํ•œ ๋ฌธ์ œ๋กœ ๊ณ ๋ฏผํ•˜๊ณ  ๊ณ„์‹ ๊ฐ€์š”?

โ€

๋ฐ๋ชจ๋ฅผ ์˜ˆ์•ฝํ•˜์—ฌ ์•„์›ƒ์ฝ”๋“œ ์ „๋ฌธ๊ฐ€ํŒ€์˜ ๋ฌด๋ฃŒ ์ž๋™ํ™” ์ปจ์„คํŒ…์„ ๋ฐ›์•„๋ณด์„ธ์š”.

โ€

ํ•ต์‹ฌ ํฌ์ธํŠธ (Key points)
  • ์ง€์ ๋ณ„ ์ฃผ๋ฌธ๋ถ€ํ„ฐ ์˜ˆ์•ฝ, ๋ฐœ์ฃผ, ์žฌ๊ณ ๊ด€๋ฆฌ์— ์ž๋™ํ™”๋œ ์‹œ์Šคํ…œ์ด ์—†์–ด์„œ ๋ฌธ์ œ๊ฐ€ ์‹ฌ๊ฐํ–ˆ์Šต๋‹ˆ๋‹ค.
  • ์•„์›ƒ์ฝ”๋“œ๋ฅผ ํ†ตํ•ด์„œ Order to Cash ํ”„๋กœ์„ธ์Šค๋ฅผ 2์ฃผ๋งŒ์— ์™„์ „ ์ž๋™ํ™”ํ•˜๊ฒŒ ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

โ€

๋” ๋งŽ์€ ๋„์ž… ์‚ฌ๋ก€

How Lazy Society Scaled to over 300+ Customer
How Lazy Society Scaled to over 300+ Customer
How Lazy Society Scaled to over 300+ Customer
How Lazy Society Scaled to over 300+ Customer
How Lazy Society Scaled to over 300+ Customer
How Lazy Society Scaled to over 300+ Customer

์ง€๊ธˆ ๋ฐ”๋กœ ๋ฌธ์˜ํ•˜์„ธ์š”
๋ชจ๋“  ๊ธฐ์—…์€ ๋” ํŽธํ•˜๊ฒŒ ์ผํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค

์•„์›ƒ์ฝ”๋“œ๋งŒ์˜ ์ž๋™ํ™”์™€ ๊ฐ•๋ ฅํ•œ ๋ฐ์ดํ„ฐ ํ†ตํ•ฉ, ๋ฌด๋ฃŒ ์ปจ์„คํŒ…์œผ๋กœ ์‹œ์ž‘ํ•˜์„ธ์š”.